At Vanki by Janvi, every piece of jewelry is handcrafted with care and precision. We take pride in our quality and craftsmanship. Please read our Refund & Returns Policy carefully before placing an order.
✅ Eligibility for Returns
- Only defective or damaged products are eligible for return or exchange.
- You must notify us within 48 hours of receiving the product by emailing our support team with order details and clear photos.
- The product must be unused, unworn, and in its original packaging with tags intact.
🚫 Non-Returnable / Non-Refundable Items
- Custom-made, personalized, or engraved jewelry.
- Products purchased during sale, promotions, or clearance.
- Items damaged due to mishandling, perfume, water, or wear & tear.
🔄 Exchange Policy
- Exchanges are possible only for the same product value or higher (with additional payment).
- Shipping costs for returns/exchanges are to be borne by the customer unless the product is defective.
💰 Refund Process
- Refunds (if approved) will be initiated within 7–10 business days after we receive and inspect the returned product.
- Refunds will be credited back to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer/UPI.
📦 Return Shipping
- Customers are responsible for securely packaging and shipping the product back to us.
- We recommend using a trackable courier service as we are not responsible for lost packages in return transit.
